The main challenge was adjusting to a completely different way of working. Cin7 is not Sage and you quickly realise that what you knew before does not necessarily apply. There is a learning curve and you have to invest time in understanding how the system works and how it wants you to operate.
Malcolm at ITEBS was very helpful in getting us set up properly. He supported us with extracting and structuring data from Sage and helped put core documents in place so we could continue getting orders in
As a business working within the horticultural industry, we needed a system to better manage our COGs as well as support the manufacturing aspect of our production cycles. As an established Cin7 partner, ITEBS offered great availability in scoping out the works, before providing a functional test environment, where we could set up and run through samples of our operation. Their knowledge and advice were greatly received and their service highly recommended.
We are a niche food manufacturer with a number of distribution hubs. We chose Cin7 Core as it has the capacity to grow with our business. We did our own installation but soon found issue arising from that original set up. We contacted ITEBS who were able to fix some immediate issues and then advise us on some more complex accounting functions. Where Cin 7 Core wasn't able to fulfil a particular function, they then developed work around to set the desired result.
We had gone live with Cin 7 core for a few months but we still faced teething problems as the system wasn't responding in the way we would have expected. We needed specialist assistance so contacted ITEBS. Once we had invited them to our system, they quickly got a number of things fixed and improved the way we worked. They respond on the same day and follow up until it is resolved. If you need assistance with specific areas of Cin 7 Core, then give them a call.
We had struggled with the production process in Cin 7 Core when co-manufacturers delivered goods in different stages. We had been going through support to resolve this, but as it involved complex accounting questions, they suggested bringing in one of their partners, ITEBS, who after a few sessions we were able to put it through its paces to see the corresponding financial in Xero and tweaked the system to get it to work. I would recommend ITEBS to get the best out of Cin 7 Core.
