SMB Consultants

We worked with the team of experts at SMB to identify the right technology platforms and workflows to meet our business objectives. We had numerous long meetings with the SMB team of experts where they listened intently, asked questions and worked diligently to uncover our requirements and necessary workflows to tailor a solution directly suited to our new business. This includes the entire inventory management system strategy and project deployment for our desired ecommerce sales channels.

SMB conducted a very thorough scoping session to determine if Cin7 was in fact a good fit for us and then they worked through a very detailed proof of concept with us too. Switching POS was a massive and somewhat frightening idea but with the help of SMB and the team we worked through Basecamp and Zoom calls to train ourselves and gain confidence in how to use Cin7. The fact that Cin7 integrates directly with Shopify and Xero has saved us and our accounting team much time and therefore money.

Doing the scoping showed me an entirely different SMB, and following the process all the way through to implement Cin7 has proved it out. They understood what we needed, and made sure it happened. As far as support, I’ve still got Jessica there, when I need her, whether it’s a big or a little thing. You can’t hire for that — well, I don’t think you can! We are who we are today because of Cin7 and SMB Consultants!

From process specifications, seeking supplier quotations right through to implementation, go-live and team training, SMB have been the leader in ensuring that we have systems that work, and provide solutions and value add for our business needs. SMB has always taken a bigger picture view that is grounded in good industry knowledge and have taken an overall consultative approach to a wholistic view of your business. This continues to create immense value for our business.

SMB Consultants pro-active approach to reviewing our operational technology led to in-depth discussions around sales management, manufacturing, online marketing, omnichannel and multi-continent requirements. SMB Consultants ran Scoping Sessions with us to focus on our specific business requirements and guided us through the initial phases of selecting the correct software that would service our omnichannel requirements including integrations with Shopify, Amazon, eBay and international 3PLs